Injury Management Clinic Ltd

Patient Terms & Conditions

Effective from: 24/08/2026

1. About us

Injury Management Clinic Ltd provides private physiotherapy and rehabilitation services through Charles Spencer, Chartered Physiotherapist and HCPC-registered physiotherapist.

Treatment is provided from the treatment room located on the first floor of UltraFlex Gym, Lincoln, unless specifically stated otherwise . 

2. Appointments

Appointments must be booked in advance through our online booking system or by contacting the clinic directly.

Please arrive at the agreed appointment time. The treatment room is located on the first floor of UltraFlex Gym. On arrival, please take a seat in the ground-floor reception area and your physiotherapist will collect you.

3. Services and fees

Our current services and fees are:

• Initial Physiotherapy Assessment: 45 minutes – £60

• Physiotherapy Follow-Up: 30 minutes – £45

• Sports Massage & Acupuncture: 30 minutes – £40

Fees may be reviewed periodically. The applicable fee will be displayed at the time of booking.

4. Booking and payment

Appointments are booked through our secure online booking system, provided by Rehab Guru.

A deposit is required at the time of booking to secure your appointment. The deposit amount will be clearly displayed before the appointment is confirmed.

The remaining balance, where applicable, is payable at the time of the appointment unless otherwise agreed.

Payment information entered during the online booking process is processed through the secure payment facilities provided by the booking/payment provider. Injury Management Clinic Ltd does not have access to your full card payment details.

5. Cancellation, deposits and missed appointments

We ask that appointments are cancelled or rearranged with at least 24 hours' notice.

Where an appointment is cancelled or rearranged with at least 24 hours' notice, the deposit will be [refunded / retained as credit towards a rearranged appointment].

Where an appointment is cancelled with less than 24 hours' notice, or is not attended, the deposit may be retained to cover the costs associated with the appointment being unavailable to another patient.

In circumstances where a cancellation results in a loss to the clinic greater than the deposit already paid, an additional cancellation charge may apply where reasonably necessary to reflect the clinic's direct loss.

The clinic may use its discretion in exceptional circumstances.

If the clinic cancels an appointment and cannot offer a suitable alternative, any deposit paid for that appointment will be refunded.

6. Late arrival

If you arrive late, your appointment may need to finish at the originally scheduled time to avoid affecting other patients.

If insufficient time remains to provide appropriate treatment, the appointment may be treated as a missed appointment and the applicable cancellation fee may apply.

7. Assessment and treatment

Physiotherapy treatment is provided following an appropriate clinical assessment.

Treatment may include, where clinically appropriate:

• Exercise therapy

• Manual therapy

• Soft tissue techniques

• Rehabilitation

• Sports massage

• Acupuncture

• Education and advice

No particular treatment or outcome can be guaranteed.

Patients are encouraged to provide accurate and complete information about their health, symptoms, medication and relevant medical history.

8. Consent

Consent will be obtained before assessment and treatment and will remain an ongoing process throughout your care.

You have the right to ask questions, decline any proposed treatment or withdraw consent at any time.

Specific written consent will be obtained where appropriate, where written consent is considered necessary.

9. Clinical records

A clinical record will be maintained for each patient. Records will be stored securely and handled in accordance with applicable professional and data-protection requirements.

10. Communication

We may contact you regarding appointments, treatment and administrative matters using the contact details you provide.

You are responsible for informing us if your contact details change.

11. Confidentiality

Information relating to your care will be treated confidentially.

Information may be shared with other healthcare professionals where appropriate and lawful, including where you have provided permission or where disclosure is otherwise permitted or required by law.

12. Complaints

If you are unhappy with any aspect of your care or experience, please contact the clinic in the first instance so that your concerns can be investigated and addressed.

13. Changes to these terms

These terms may be updated from time to time. The version applicable to your appointment will be available on request.

14. Contact

Injury Management Clinic Ltd
Charles Spencer Physiotherapy
Lincoln

charlesspencerphysio@gmail.com
+447356207526