Injury Management Clinic Ltd

Privacy Notice - Effective from: 24/08/2026
 

1. Who we are

Injury Management Clinic Ltd provides private physiotherapy and rehabilitation services through Charles Spencer, Chartered Physiotherapist.

For the purposes of applicable data-protection legislation, Injury Management Clinic Ltd is responsible for the personal information processed in connection with your care.

2. Information we collect

We may collect and process information including:

• Your name and date of birth

• Contact details

• Appointment information

• Relevant medical history

• Current symptoms and presenting condition

• Medication and relevant health information

• Clinical assessment findings

• Treatment provided

• Rehabilitation programmes and exercise plans

• Clinical photographs where appropriate

• Outcome measures

• Correspondence relating to your care

• Payment and transaction information

We only seek information that is relevant to providing and managing your care.

3. Why we use your information

Your information may be used to:

• Assess and treat your condition

• Maintain an accurate clinical record

• Plan and monitor your rehabilitation

• Communicate with you about appointments and treatment

• Provide appropriate healthcare advice

• Communicate with other healthcare professionals involved in your care where appropriate

• Process payments and maintain business records

• Meet our professional, legal and regulatory obligations

• Monitor and improve the quality of our services

4. Health information

Information concerning your health is treated as special-category personal data and is subject to additional protection.

We process health information where necessary for the provision and management of healthcare and in accordance with applicable data-protection legislation.

5. How your information is stored

Clinical records are maintained using secure digital systems used by the clinic, including our clinical management and record-keeping platform, Rehab Guru.

We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access or inappropriate disclosure.

6. Sharing your information

We will not routinely share your personal information without an appropriate reason.

Where consent is required, we will seek your permission before sharing information.

There are circumstances where information may be disclosed without consent where this is permitted or required by law, or where necessary to protect the patient or others.

7. Clinical photographs

Clinical photographs may be taken where they are clinically useful for assessment or monitoring progress.

Where photographs are identifiable, they will be treated as confidential clinical information.

Separate express consent will be obtained before identifiable clinical photographs are used for purposes unrelated to your care, such as marketing, social media or website content.

8. How long we keep information

We retain clinical records for the period required by applicable legal, professional and regulatory requirements.

When information is no longer required, it will be securely deleted or destroyed.

9. Your rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to your information

• Ask for inaccurate information to be corrected

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request deletion where the law allows

Some rights are subject to legal or professional requirements concerning the retention of healthcare records.

10. Data breaches

If we become aware of a personal-data breach, we will assess the incident and take appropriate action in accordance with applicable data-protection requirements.

11. Contacting us

If you have questions about how your information is handled, please contact:

Injury Management Clinic Ltd
Charles Spencer Physiotherapy
charlesspencerphysio@gmail.com
+447356207526

12. Complaints about data protection

If you have concerns about how your personal information has been handled, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO).

13. Changes to this notice

This privacy notice may be updated periodically. The latest version will be made available through the clinic website.